FAQs
Below are frequently asked questions that will provide you a baseline understanding of how we operate. For more information, please reach out directly via Request a Quote to have an in-depth conversation about how we can help grow your business.
Q: Do you have a free 30-day unconditional trial period?
A: Yes, our contract terms are 12 months but either party can cancel at any time with a 30-day notice.
You always reserve the right to move your product as needed.
Q: Do you offer free account setup?
A: Yes, all client onboarding is free but we do charge a small fee for each new item built in our system.
Q: Do you offer additional services outside of normal pick/pack/ship?
A: Yes, we offer a wide array of services beyond pick/pack/ship. Additional services include: specialized kitting, returns management, Inventory consulting, graphic design services, and product photo services.
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Q: Do you have a no long-term contract agreement?
A: No, our standard contract term is 12 months but either party can cancel at any time with a 30-day notice. For customers who would like a long-term contract in order to secure long-term business stability within their supply chain, we are open to discussing long-term contract options for Clients who desire them.
Q: Is there a minimum contract period?
A: No, contracts are 12-month terms but may be ended at any time by either party with a 30 day notice and no cancelation fees.
Q: Do you offer an Order Accuracy Guarantee?
A: Yes, we actually offer 4 service guarantees. Learn more about how we follow through with our guarantees here.
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We receive all shipments into pickable inventory in less than two business days of receipt or as otherwise agreed in our service agreement contract.
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Zero shrinkage allowance.
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Pick & pack accuracy on all outbound orders.
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On-time outbound shipments.
Q: If you make an error on an order, will you pay an error penalty fee on top of correcting the mistake?
A: Yes, we have industry-leading service guarantees. If we make a mistake, we make it right plus pay you for the inconvenience. Click here to view our service guarantees.
Q: Do you have a "no hidden fees" policy?
A: Yes, our pricing is very straight-forward. You pay for what you use. Nothing more, nothing less. Each contract comes with a rate sheet that outlines the specific charges for each action. Services rendered for your account that are not outlined on the price chart are charged a general MSA rate clearly outlined in your contract.
Q: Do you offer automated data processing options?
A: Yes, we offer an API that allows for automated data flow of order processing information such as shipping address, customer name, item number, and order quantity. Post-order processing, outbound freight tracking numbers are automatically communicated back to the client through the API.
Q: How long does it take to set up a new account and begin receiving and processing orders?
A: Customers who are simple in their assortment with limited skus and manual processing can be live receiving inventory and processing outbound orders within 1 week of contract signing. More complicated or large customers should expect 2 weeks.
Q: How do I connect to the API?
A: We offer API documentation which we provide to all customers who wish to utilize the API. The client would then utilize their in-house programmer or 3rd party partner to code their website, order management system, or ERP to our API using a provided API key.
Q: Is there a cost to utilize the API?
A: There is no recurring cost to utilize the API. Actually, order processing costs go down. On average clients that use the API save $1.00 per order compared to customers who use manual options. The only cost to use the API is the initial integration costs that a programmer will charge you to connect your sales platforms or order management system to our API